We've recently upgraded our OTRS 4 to OTRS 6.0.19. Everything was working fine before, but now a couple of unexpected issues came up. We managed to fix most of these but there are still a couple of outstanding ones.
One of these is a problem where files can't be attached to tickets neither by agents nor by customers. To be precise, it appears that files are attached well unless the article is posted - then, they do not appear at all. It's interesting though that attachments could be attached in notes by agents, and these could be made visible to customers.
I did read this topic here: viewtopic.php?t=39277
... But it seems a year old now and I'm not sure if it's relevant to the newer version. Since it also mentioned emails, I am not sure how email issues would be getting in the way of attachments, but given that this might be relevant, it might also be useful to mention that we also have issues with sending emails for new articles, notifications and so forth which was puzzling given the fact that forcing emails to be sent via the following command worked fine:
Code: Select all
/var/otrs/bin/otrs.Console.pl Maint::Email::MailQueue --send --forceWhat's even more interesting of all is that one Monday attachments worked fine, but some other config options seems to have changed. Then, magically, on Tuesday attachments didn't work again.
Most puzzling of all is that I've seen the configuration (or OTRS in general) act weird every Monday which I have to manually fix and then, on Tuesday, it's all gone. We've had OTRS 6 for about 3 weeks now and I am sure of at least 2 Mondays when things acted crazy and configuration changed - last week, for example, Company Tickets access was denied to some users that it was previously working for which I had to manually resolve.
However, the most annoying problems of all at the moment is the one with attachments so I'd much appreciate any assistance with that.