When using OTRS Process Management feature; the process activities transitions were not happened from activity to another. Although I assigned the transition actions on each transition; the process flow stopped at the first activity.
I want the process flow goes automatically from activity to another by changing the ticket responsible and ticket queue.
Anyone can help me on this?
how to move activity to another in Process Management
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how to move activity to another in Process Management
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Re: how to move activity to another in Process Management
did you define a logic rule for the transition?
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Re: how to move activity to another in Process Management
As per above, define the logic rule at transition
Additionally, for transition action , its better to also pass UserID => 1 param to bypass current user permission.
(Userid=1 is root@localhost which should have all permission)
Additionally, for transition action , its better to also pass UserID => 1 param to bypass current user permission.
(Userid=1 is root@localhost which should have all permission)
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Re: how to move activity to another in Process Management
Hi,
What's your transition look like?
- Roy
What's your transition look like?
- Roy
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Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?