[Solved]Using ACLs to Filter Dynamic Field based on Queue

[MHCDdave]

Hi Folks,

Looking for a little help getting ACLs to work. Basically I have four teams, and I want to filter a dynamic field of "category" to only show a subset of those categories based on the selected team during ticket creation (and when editing free fields too if possible)

I've created a queue for each team and tried to set up the ACL as follows:

Match Settings:

Properties -> Queue - > T1 - Call Centre -> Exact Match
*in my understanding this means when the queue is set to exactly match "T1 - Call Centre, enact the following change settings*

Change settings:

Possible -> Ticket -> DynamicField_Category -> RegularExpression = CS_


*CS_ is the start of all the keys in my dynamic field that I want showing for that team

I click save and finish, then deploy the ACL and nothing happens. I've tried using PossibleNot to on everything *but* CS_, I've tried using the key, I've tried using the value, I've tried setting the match criteria to the dynamic field and change settings to select the queue just to see if I could make something happen and get nothing. I'm assuming it's syntax, but I'm not sure what I've got wrong or where.

I've attached a screenshot of the ACL.

Untitled.png

[root]

Hi,

When editing the ACL enter Name instead of the queue name and in the next step the queue name:

2019-07-31 at 6.29 AM.png

- Roy

[MHCDdave]

That was what i was missing! Thanks! It's all working now!