Notify users with the same customerID

[iclaude]

Hi,

I have more than 200 Customer IDs (Companies) in OTRS each one referring to a specific branch.
In each branch(Company) the managers(customer user) have different set of permissions for a specific Activity to view and approve (Company ticket option), a Process Ticket is created by a normal customer user of the same branch .

Beside creating more than 200 notifications for each branch, Is there a way to notify the manager of a specific branch without notifying the others?

Regards

[root]

Hi,

Keep the manager's e-mail address in a field of the customer company record and use the DynamicFieldFromCustomerUser feature to copy the data into a dynamic field every time a ticket is created. Use this field <OTRS_TICKET_DynamicField_WhateverTheNameIs> as other recipient in the ticket notification.

- Roy

[iclaude]

Hi,

Keep the manager's e-mail address in a field of the customer company record and use the DynamicFieldFromCustomerUser feature to copy the data into a dynamic field every time a ticket is created. Use this field <OTRS_TICKET_DynamicField_WhateverTheNameIs> as other recipient in the ticket notification.

- Roy

Thank you for your answer!

Can you give me a Step by Step on how to do this? I am having a hard time figuring it out even though I have read other threads about this topic.

Regards