
Restrict some ITSM Change states for change builder?
Moderator: crythias
Restrict some ITSM Change states for change builder?
Is there any way to restrict this fields to the change builders? For example I want they can't change from pending approval to approved, because in my logic only the change manager can be able to approve this change it's posible?


Re: Restrict some ITSM Change states for change builder?
No, there is no way to resctrict these fields.
I suggest to switch to the process management engine instead of using the old change management module
I suggest to switch to the process management engine instead of using the old change management module
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com