Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom

estomagado · Post by **estomagado** » 23 Sep 2019, 18:23

Hi everyone!

I created some Customers using the Admin panel.

But even so I am unable to change the CustomerID of existing tickets. The CustomerID drop-down box is greyed out on Ticket Zoom. What am I doing wrong?

All my CustomerUsers are authenticating against am LDAP backend, the source is my AD.

Maybe this is related to my other problem, but, anyway, I need to change the CustomerID on a few existing tickets for filtering purposes. Can I?

Thank you!

Post by **root** » 23 Sep 2019, 20:01

Hi,

This can be changed via System Configuration:

2019-09-23 at 7.59 PM.png

- Roy

estomagado · Post by **estomagado** » 23 Sep 2019, 21:34

Thank you, root!

It DID work!

Silly me!

Thanks a lot!

Znuny Open Source Ticketsystem

Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom

Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom

Re: Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom

Re: Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom