Add a dynamic field to the searchview

[Chakr]

Hi,
we created a Dynamic field with the following specification:
- Field type:Dropdown
- Object type:Customer

We tried to a add to the agent ticket search (Frontend/Agent/View/TicketSearch) to make available as a search attribute and as a column on the CSV results. We did not succeed, it did'nt work. Is it due to the fact that the dynamic field is linked to the customer object?

Here are the config we made:
-Ticket::Frontend::AgentTicketSearch###DynamicField => the dynamic field set to 1 enabled
-Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicFieldTicket.xml => the dynamic field set to 1

Did we miss something? How can we add it?

Thanks for your help.
Chakr

[root]

Is it due to the fact that the dynamic field is linked to the customer object?

Hi,

You're right, with object type customer is related to a customer and can't be used in the ticket search.

- Roy

[Chakr]

Thanks for your feedback.

Is there a wey to add it?

Chakr

[root]

Thanks for your feedback.

Is there a wey to add it?

Hi,

Only ticket object dynamic fields can be used there.

- Roy

[Chakr]

OK. Thank you.

Chakr