Change Ticket State on Lock

[SSpt]

Hi guys,

Messing arounf with OTRS but i can't find the way to chage this behavior.
I wanto change the state of a ticket to "open" when ticket is locked by an agent
By default the ticket is always "open".

Thanks

[SSpt]

Sorry about eoors

Hi guys,

Messing aroung with OTRS but i can't find the way to change this behavior.
I wan to change the state of a ticket to "open" when ticket is locked by an agent
By default the ticket is always "new" until any follow-up.

[wurzel]

Hi,

there is somehting like Change Ticket State on Lock
in sysconfig

Flo