Ticket's resolution and resolution's database

[Dante4]

Good time of day everyone. I require your assistance with my problem. My task is to add note that created when agent close ticket (not answer, but click "close") to notification that will be sent to customer. I checked this http://otrstags.blogspot.com/, but i don't see anything close to what i need. Anyone can help?
My second question is how to create some kind of database that will have every resolution that was made to ticket when state changed to close/pending auto?

[wurzel]

Hi

first question check ticket notifications
second question, I do not think this is possible, and this is not a best practise. But please specify further

Flo

[Dante4]

Thank you for fast reply.

Yes, i checked them, but was not able to find exact variable that stores this information. May you help me with the variable that stores last ticket note\resolution?

So, right now we have "Solutions center" in our current support desk, which have all previsions solutions to problems that happened before. I was wondering is it possible to create this in otrs