Impossible to send message to.

[badrider306]

Good morning guys,

This is my first time here. I'm from Venezuela and I'm trying to use OTRS 6 in my job (a Small Bussiness of Technology). I installed OTRS 6 on CentOS, almost ready to use but I have a little BIG problem.

When I blocked a ticket and I'm trying to send an email (Comunication) the system show me this error:

Impossible to send message to: "Name Of User Email" <email@xxx.com> .

Error details:

Backend ERROR: OTRS-CGI-95 Perl: 5.16.3 OS: linux Time: Fri Dec 20 19:20:11 2019
Message: Impossible to send message to: "xxxxx" <xxxxx> .
RemoteAddress: 10.140.0.6
RequestURI: /otrs/index.pl
Traceback (52002):
Module: Kernel::System::Ticket::Article::Backend::Email::ArticleSend Line: 299
Module: Kernel::Modules::AgentTicketEmailOutbound::SendEmail Line: 1363
Module: Kernel::Modules::AgentTicketEmailOutbound::Run Line: 93
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

But, I have to say my main Email is configured and I can receive emails from OTRS system in Automated Email like NEW TICKETS, FOLLOWING, ETC. But I don´t undes¿rstand why that email doesn't work to send an email from ticket.

Please, help me with this. I will appreciate so much your help.

The error:

[wurzel]

Hi,

receiving is different to sending.

show your sendmail configuration. Relay, local MX, ...

Flo

[badrider306]

Hi, Thank you for the reply.

I'm not sure if you want these info:

Please, let me know if these doesn't





Thanks!

[root]

Hi,

Looks like wrong configuration. Using Sendmail means running the sendmail binary. I guess, from all other settings like host, authuser, etc. you tried SMTP or sth related,

- Roy

[wurzel]

Hi

Show/Fix your local postfix/sendmail/exim/<MTA> config

you my use another module .

Flo

[badrider306]

Hi,

Looks like wrong configuration. Using Sendmail means running the sendmail binary. I guess, from all other settings like host, authuser, etc. you tried SMTP or sth related,

- Roy

How can I run the sendmail binary in this case?. Sendmail is like a third party software?

[badrider306]

Hi

Show/Fix your local postfix/sendmail/exim/<MTA> config

you my use another module .

Flo

Sorry for late, but today I am returning to my office.

Please, Can you tell me where I can find that config?. I'm very newbie on OTRS. Thanks you so much!

[badrider306]

The problem was the item called SendmailModule, that thing it wasn't enabled. I have enabled that and now the system send emails correctly.

I know jejeje, that's a stupid thing, but that stupid thing didn´t let me be happpy

Thanks so much guys.