[solved]Ticket notifications not working correctly

[Jessi]

Hello,

I have the following problem:

If a ticket has been successfully processed, it is moved to the "Processed" queue and the status is set to "successfully closed".
Then the customer should receive a notification/an email, when the ticket has been processed.
Seems to be simple.
I've made the following settings in the "Ticket Notifications" area:

Event: "TicketStateUpdate"

Ticket filter
Queue = "Processed"
State = "successfully closed"

However, he does not send any notification to the customer, or it's not triggered at all.
Other notifications work.
I've made a similar setting in which an email is sent, when the ticket is accepted for processing. It works there, only not with this one.

The settings are correct, what could be the reason?

Thanks a lot!
greetings
Jessi

[Jessi]

It's working if I create a phone ticket.
If the customer create a ticket with writing an email, it is not working


Solved:
I've set the option that only once a day an email is sending to the customer. Then I unchecked that, and it works fine.