Hello,
We are using OTRS 5.
On the new phone ticket page, if a customer email is entered which is not a part of the customer base (for e.g. personal mail ID) then the customer ID is not set for the ticket.
Is there any setting to allow the customer ID to be set?
Regards,
Tom.
CustomerID blank for external customer
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flippertom
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root
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Re: CustomerID blank for external customer
Hi,
There's a Sysconfig called Ticket::Frontend::AgentTicketPhone::CustomerIDReadOnly
- Roy
There's a Sysconfig called Ticket::Frontend::AgentTicketPhone::CustomerIDReadOnly
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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flippertom
- Znuny advanced
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- Joined: 16 Apr 2015, 08:42
- Znuny Version: 3.2.16
Re: CustomerID blank for external customer
Ok, understood. So this will allow the ticket creator to copy the mail ID into the same field.
What I'm looking for is more of a copy functionality where the email ID entered into the customer user field will be copied into the customer ID field.
I'm guessing that will require some customization.
Regards,
Tom.