Ticket system had a weird config uploaded and applied. I get the database and everything back up to snuff anfter some struggles with the sending email function. the problem I have now is that the ticket numbers have reverted a reset of the current. for example, a new ticket will generate a ticket number of 1000009 whereas the last ticket generated before the incident was 1017488. is there any way I can get the system to continue with the increment after 1017488?
-pd
Ticket Number got reset to "0". can I fix?
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Re: Ticket Number got reset to "0". can I fix?
Check on $otrs_home/var/log/TicketCounter.log for v5
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Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
Re: Ticket Number got reset to "0". can I fix?
Bingo. thanks for the assistance.