Create a new field

ovr · Post by **ovr** » 20 Feb 2020, 19:00

Hello everybody,

I am trying to create a field similar to Accounted time, but to control the number of kilometers that my techs are doing.

I have managed to create the Dynamic field and it shows to input the number of kilometers when i am adding a note to the Ticket, but now i need to have a calculation of the total amount of kilometers in the ticket formation box.

Which fields should i configure for this info to be presented.

I am currently using OTRS 6.0.26.

Thank you very much !

zzz · Post by **zzz** » 20 Feb 2020, 19:11

Hello,

That won't work without making changes to the code.
Accounted time is not a normal dynamic field. It is using its own table (time_accounting).

Best regards
Emin

ovr · Post by **ovr** » 21 Feb 2020, 11:28

Hello Emin,

Thank you for the quick reply.

Since its not possible to add the field to the ticket information, is there any way to actually control for one ticket the amount of km's (in this case) ?

Or if you have another suggestion, or think there's a better way to do this , i would appreciate it a lot.

Thank you !

wurzel · Post by **wurzel** » 21 Feb 2020, 13:41

Hi,

you can manually edit the field and calculate manually.

You can use local webservices for calculating - may need development or (commercial) modules

You can use commercial module for dynamic field type calculation AFAIK.

Flo

zzz · Post by **zzz** » 21 Feb 2020, 13:48

ovr wrote: ↑21 Feb 2020, 11:28 Since its not possible to add the field to the ticket information, is there any way to actually control for one ticket the amount of km's (in this case) ?

You can show the field in "Ticket Information", that's not the problem; just add the field to 'Ticket::Frontend::AgentTicketZoom###DynamicField'
You could show the KM field in every action and your agents would have to calculate the new sum by themselves...

It would be 'pretty' easy to implement that in JavaScript. Maybe you have someone in your company that can help you out with it.

Best regards
Emin

Post by **root** » 21 Feb 2020, 16:35

zzz wrote: ↑21 Feb 2020, 13:48 You could show the KM field in every action and your agents would have to calculate the new sum by themselves...

It would be 'pretty' easy to implement that in JavaScript. Maybe you have someone in your company that can help you out with it.

For what is Javascript needed it the agent's calculate by themself and update the existing field?

zzz · Post by **zzz** » 21 Feb 2020, 16:57

root wrote: ↑21 Feb 2020, 16:35
zzz wrote: ↑21 Feb 2020, 13:48 You could show the KM field in every action and your agents would have to calculate the new sum by themselves...

It would be 'pretty' easy to implement that in JavaScript. Maybe you have someone in your company that can help you out with it.
For what is Javascript needed it the agent's calculate by themself and update the existing field?

My bad, badly written.
JavaScript refers to the auto calculation.

Best regards
Emin

skullz · Post by **skullz** » 22 Feb 2020, 13:41

For calculation, you may want to refer Generic Agent and execute custom module.. Afraid, this require programming skill.

ovr · Post by **ovr** » 27 Feb 2020, 11:31

Hello all,

Thank you for the replies.

I will try for now at least to have the information displayed, the auto calculation can be for a later change.

Once again thank you all.

Best regards !

Znuny Open Source Ticketsystem

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