I added a new queue to OTRS 6.0.19(yes i need to upgrade) but when i have customers sign in and they click to create a new ticket they do not see that new queue in the To: field.
I've added it to otrs/Kernel/Config.pm under CustomerGroupAlwaytsGroups but that doesn't seem to be correct.
Adding Queue to To: field
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Re: Adding Queue to To: field
Did you use group for customer ?
if not,
removed from Config.pm and restart apache..
also make sure CustomerGroupSupport turn off / disable in Config.pm (if u defined them here).
if not,
removed from Config.pm and restart apache..
also make sure CustomerGroupSupport turn off / disable in Config.pm (if u defined them here).
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