OTRS Priority in Admin email notification

[konak0508]

Hi Otrs team,

Is there a way we can include the Ticket's Priority in the New Ticket Admin email notification? Currently only the Customer name, Customer's email account and queue name are being displayed. I tried OTRS.PRIOTIRY but it did not work. Please advise. Appreciate your inputs.


Thank you.

[wurzel]

Hi,

use the Tag Reference and try not to mis-spell it. PRIOTIRY is wrong. It is 'Priority'

the complete tag is <OTRS_TICKET_Priority> AFAIK

Cheers
Flo

[konak0508]

Hi Flo,

Thank you so much for your advise. I will include this option and test it out. Thank you so much again. Appreciate it.


Thanks
Karthik