Data.TicketNumber empty with Spanish

[drodralv]

Hello,

We received a complaint that when having OTRS language set as Spanish (Spain), on the screen of email outbound does not show the ticket number (they stated that was working few weeks ago...)

For English is working fine. I was checking some language and code files and i don´t know what is happening.

In Outbound.tt i could find:

Code: Select all

<div class="Header">
            <h1>[% Translate("Outbound Email for %s%s", Config('Ticket::Hook'), Data.TicketNumber) | html %] &mdash; [% Data.Title | html %]</h1>
            <p class="AsteriskExplanation">[% Translate("All fields marked with an asterisk (*) are mandatory.") | html %]</p>

So why Data.TicketNumber is empty in SP?

Thank you

[jojo]

((OTRS)) Community Edition 5 is out of support, means no bugfixing and no security fixes.

You should try with latest version of ((OTRS)) Community Edition 6

[root]

Hi,

I guess you talking about AgentTicketEmailOutbound.tt
My line looks different there. Any changes made to this file? Or another one below Custom/?

- Roy

[drodralv]

Hi guys,

We about to upgrade to newer version but takes time for our organization.

The code i provided to you is from 5.0.3 as i don´t have direct access to our files for 5.0.28

So for what i understood checking the files, es.pm does not contain anything else that:

Code: Select all

 # Template: AgentTicketEmailOutbound
        'Outbound Email for %s%s%s' => 'Email de Salida para %s%s',

So i understand the part of the Ticket.Hook is coming from different side. What is weird for me is that language is affecting that Ticket number, i tried to find any translation for that but i could not.

Any idea? I will request that .tt file from our current system.

Thanks

[jojo]

Looks like a bug in the translation file for spanish

it should be:

Code: Select all

'Outbound Email for %s%s%s' => 'Email de Salida para %s%s%s',

If the issue is also existant in ((OTRS)) Community Edition 6 you should create a bug (https://bugs.otrs.com)

[drodralv]

Hi jojo!

Yup, its different:

In our current installation we have:
EmailOutbound.tt

Code: Select all

<h1>[% Translate("Outbound Email for %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %] &mdash; [% Data.Title | html %]</h1>
            <p class="AsteriskExplanation">[% Translate("All fields marked with an asterisk (*) are mandatory.") | html %]</p>

es.pm

Code: Select all

 # Template: AgentTicketEmailOutbound
        'Outbound Email for %s%s%s' => 'Email de Salida para %s%s',

[drodralv]

Solved

Adding a "%s" to the translation fixed the bug.

Thank you

[jojo]

did you open a bug via https://bugs.otrs.org? it seems that the issue is also present in version 6

[drodralv]

Hi!

Yes i checked es.pm file for latest OTRS 6 version and the bug is in there. I already logged a bug.

Thank you