Email outbound for every group

[drodralv]

Hello,

Will be possible to allow to agents to use Email outbound whatever is the Queue set? At least for specifics groups?

I´m checking Ticket::Frontend::MenuModule###427-Email Outbound and based on the instuctions (Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".)

So i have group "CAU CENTRAL", which my user is part of via his role "CAU Central"

I added then:

Key Content
Group rw:CAU CENTRAL

But i´m not sure if that will help (this test says no), i mean if that option of the Sysconfig would let me achieve my goal.

Could you advice me please?

Thank you

[root]

Will be possible to allow to agents to use Email outbound whatever is the Queue set? At least for specifics groups?

Hi,

Access to the queue where the ticket is in is always needed. The param you mentioned is more to restrict access to certaing groups and not to provide access. That why the text is "Additional access control".

- Roy

[drodralv]

Thank you