AgentTicketHistory

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lukbec
Znuny newbie
Posts: 34
Joined: 20 Apr 2012, 15:03
Znuny Version: 2.4.6

AgentTicketHistory

Post by lukbec »

Hello,
in the oTRS 6 version there are a lot of entries regarding escalations which disturb other important entries in the history card. Is it possible to filter history via conf or file changes?
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zzz
Znuny superhero
Posts: 914
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
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Re: AgentTicketHistory

Post by zzz »

Hey,

There are no settings I'm aware of. That would need some source code changes.

— Emin
Professional Znuny and OTRS services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
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lukbec
Znuny newbie
Posts: 34
Joined: 20 Apr 2012, 15:03
Znuny Version: 2.4.6

Re: AgentTicketHistory

Post by lukbec »

zzz wrote: ↑04 May 2020, 12:42 Hey,

There are no settings I'm aware of. That would need some source code changes.

— Emin
In what files?
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zzz
Znuny superhero
Posts: 914
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:
Contact zzz

Re: AgentTicketHistory

Post by zzz »

AgentTicketHistory.pm
and AgentTicketHistory.tt
Professional Znuny and OTRS services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
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