Missing article attachment when upload and save
Moderator: crythias
Missing article attachment when upload and save
any clue I can fix this captioned issue?
Re: Missing article attachment when upload and save
Hi,
check the logs.
Flo
check the logs.
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Missing article attachment when upload and save
No log entry is found in System Log.
-
root
- Administrator
- Posts: 4250
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Missing article attachment when upload and save
Hi,
Set otrs loglevel to debug and also for your web server. Then check again.
- Roy
Set otrs loglevel to debug and also for your web server. Then check again.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Missing article attachment when upload and save
I changed MinimumLogLevel to debug and deploy it. But I don't know where could I change in web server.
-
starslight
- Znuny newbie
- Posts: 1
- Joined: 11 May 2020, 05:45
- Znuny Version: 6.0.10
- Real Name: Tom Wong
Re: Missing article attachment when upload and save
I found out the error log as below message:
[Thu May 14 09:36:08 2020] -e: Use of uninitialized value $NewTo in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket/Article/Backend/MIMEBase.pm line 383.
One more strange is that when I upload one attachment to article, additional attachment will appear in the [attachments]. Any idea about this?
[Thu May 14 09:36:08 2020] -e: Use of uninitialized value $NewTo in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket/Article/Backend/MIMEBase.pm line 383.
One more strange is that when I upload one attachment to article, additional attachment will appear in the [attachments]. Any idea about this?
You do not have the required permissions to view the files attached to this post.
-
root
- Administrator
- Posts: 4250
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Missing article attachment when upload and save
Hi,
When I check https://github.com/OTRS/otrs/blob/rel-6_0/CHANGES.md and search for upload I found multiples bugfixes for versions newer than your 6.0.10
I strongly suggest updating first, everything else is wasted time.
- Roy
When I check https://github.com/OTRS/otrs/blob/rel-6_0/CHANGES.md and search for upload I found multiples bugfixes for versions newer than your 6.0.10
I strongly suggest updating first, everything else is wasted time.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?