Hi,
I need to change the OTRS attachments store path. I have additional datastore of 800GB and mounted in the server.
Need help.
Regards
Vasanth Sherly
Change OTRS attachments store path.
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Re: Change OTRS attachments store path.
Hi,
Check the Sytem Configuration for Ticket::Article::Backend::MIMEBase::ArticleDataDir
- Roy
Check the Sytem Configuration for Ticket::Article::Backend::MIMEBase::ArticleDataDir
- Roy
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Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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Re: Change OTRS attachments store path.
And don't forget to migrated the "existing" attachments via the Console script afterwards.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Change OTRS attachments store path.
Hi All,
I already changed the articleDataDir to new location in config, which cloned from /opt/otrs/var/article, but I cannot open any existing ticket.
The log said that check permission of new location -> new location already assigned to user "otrs" and group "apache".
Please advise.
I already changed the articleDataDir to new location in config, which cloned from /opt/otrs/var/article, but I cannot open any existing ticket.
The log said that check permission of new location -> new location already assigned to user "otrs" and group "apache".
Please advise.
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- Znuny guru
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Re: Change OTRS attachments store path.
Try "su" to otrs and access them.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Change OTRS attachments store path.
please ask your Linux admin for support, deep knowledge on operating *NIX servers is required to run OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com