1) I installed OTRS 6.0.28 on a CentOS 7 VM following this tutorial:
https://www.vultr.com/docs/how-to-insta ... n-centos-7
2) I installed Moo with these commands:
3) I Run
and then installed some missing module
The httpd error_log reports:
Code: Select all
RequestURI: /otrs/installer.pl
Traceback (2193):
Module: Kernel::Output::HTML::Layout::Template::Output Line: 203
Module: Kernel::Output::HTML::Layout::Error Line: 1064
Module: Kernel::Output::HTML::Layout::FatalError Line: 958
Module: Kernel::Output::HTML::Layout::Template::Output Line: 207
Module: Kernel::Output::HTML::Layout::Header Line: 1540
Module: Kernel::Modules::Installer::Run Line: 165
Module: Kernel::System::Web::InterfaceInstaller::Run Line: 128
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_installer_2e pl::handler Line: 37
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
[Sun May 24 10:57:55 2020] -e: Use of uninitialized value in concatenation (.) o r string at /opt/otrs//Kernel/Output/HTML/Layout.pm line 958.
ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Sun May 24 08:57:55 2020
Message: Can't create directory '/opt/otrs/var/httpd/htdocs/js/js-cache/': Perm ission denied
RemoteAddress: 192.168.244.1
RequestURI: /otrs/installer.pl
Traceback (2193):
Module: Kernel::System::Loader::MinifyFiles Line: 94
Module: Kernel::Output::HTML::Layout::Loader::LoaderCreateJavaScriptTranslati onData Line: 550
Module: Kernel::Output::HTML::Layout::Footer Line: 1559
Module: Kernel::Output::HTML::Layout::FatalError Line: 959
Module: Kernel::Output::HTML::Layout::Template::Output Line: 207
Module: Kernel::Output::HTML::Layout::Header Line: 1540
Module: Kernel::Modules::Installer::Run Line: 165
Module: Kernel::System::Web::InterfaceInstaller::Run Line: 128
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_installer_2e pl::handler Line: 37
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
[Sun May 24 10:57:55.488010 2020] [:error] [pid 2193] mkdir /opt/otrs/var/tmp/Ca cheFileStorable: Permission denied at /opt/otrs//Kernel/System/Cache/FileStorabl e.pm line 87.\n
[root@localhost httpd]# ^C
[root@localhost httpd]# clear
[root@localhost httpd]# cat error_log
[Sun May 24 03:16:51.166277 2020] [lbmethod_heartbeat:notice] [pid 1035] AH02282: No slotmem from mod_heartmonitor
[Sun May 24 03:16:51.166334 2020] [mpm_prefork:notice] [pid 1035] AH00163: Apache/2.4.6 (CentOS) mod_perl/2.0.11 Perl/v5.16.3 configured -- resuming normal operations
[Sun May 24 03:16:51.166338 2020] [core:notice] [pid 1035] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'
ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Sun May 24 08:57:55 2020
Message: Can't create directory '/opt/otrs/var/tmp/CacheFileStorable':
RemoteAddress: 192.168.244.1
RequestURI: /otrs/installer.pl
Traceback (2193):
Module: Kernel::System::Cache::FileStorable::new Line: 46
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 306
Module: Kernel::System::ObjectManager::Get Line: 200
Module: Kernel::System::Cache::new Line: 129
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 306
Module: Kernel::System::ObjectManager::Get Line: 200
Module: Kernel::Output::Template::Provider::_fetch Line: 118
Module: Template::Provider::_fetch_path (v2.94) Line: 529
Module: Template::Provider::fetch (v2.94) Line: 156
Module: Template::Context::template (v2.98) Line: 140
Module: (eval) (v2.8) Line: 68
Module: Template::Service::process (v2.8) Line: 68
Module: Template::process (v2.24) Line: 66
Module: Kernel::Output::HTML::Layout::Template::Output Line: 191
Module: Kernel::Output::HTML::Layout::Header Line: 1540
Module: Kernel::Modules::Installer::Run Line: 165
Module: Kernel::System::Web::InterfaceInstaller::Run Line: 128
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_installer_2epl::handler Line: 37
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Sun May 24 08:57:55 2020
Message: mkdir /opt/otrs/var/tmp/CacheFileStorable: Permission denied at /opt/otrs//Kernel/System/Cache/FileStorable.pm line 87.
RemoteAddress: 192.168.244.1
RequestURI: /otrs/installer.pl
Traceback (2193):
Module: Kernel::Output::HTML::Layout::Template::Output Line: 203
Module: Kernel::Output::HTML::Layout::Header Line: 1540
Module: Kernel::Modules::Installer::Run Line: 165
Module: Kernel::System::Web::InterfaceInstaller::Run Line: 128
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_installer_2epl::handler Line: 37
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Sun May 24 08:57:55 2020
Message: undef error - mkdir /opt/otrs/var/tmp/CacheFileStorable: Permission denied at /opt/otrs//Kernel/System/Cache/FileStorable.pm line 87.
RemoteAddress: 192.168.244.1
RequestURI: /otrs/installer.pl
Traceback (2193):
Module: Kernel::Output::HTML::Layout::Template::Output Line: 203
Module: Kernel::Output::HTML::Layout::Header Line: 1540
Module: Kernel::Output::HTML::Layout::FatalError Line: 954
Module: Kernel::Output::HTML::Layout::Template::Output Line: 207
Module: Kernel::Output::HTML::Layout::Header Line: 1540
Module: Kernel::Modules::Installer::Run Line: 165
Module: Kernel::System::Web::InterfaceInstaller::Run Line: 128
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_installer_2epl::handler Line: 37
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
[Sun May 24 10:57:55 2020] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1540.
ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Sun May 24 08:57:55 2020
Message: mkdir /opt/otrs/var/tmp/CacheFileStorable: Permission denied at /opt/otrs//Kernel/System/Cache/FileStorable.pm line 87.
RemoteAddress: 192.168.244.1
RequestURI: /otrs/installer.pl
Traceback (2193):
Module: Kernel::Output::HTML::Layout::Template::Output Line: 203
Module: Kernel::Output::HTML::Layout::Error Line: 1064
Module: Kernel::Output::HTML::Layout::FatalError Line: 958
Module: Kernel::Output::HTML::Layout::Template::Output Line: 207
Module: Kernel::Output::HTML::Layout::Header Line: 1540
Module: Kernel::Modules::Installer::Run Line: 165
Module: Kernel::System::Web::InterfaceInstaller::Run Line: 128
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_installer_2epl::handler Line: 37
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
[Sun May 24 10:57:55 2020] -e: Use of uninitialized value in concatenation (.) or string at /opt/otrs//Kernel/Output/HTML/Layout.pm line 958.
ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Sun May 24 08:57:55 2020
Message: Can't create directory '/opt/otrs/var/httpd/htdocs/js/js-cache/': Permission denied
RemoteAddress: 192.168.244.1
RequestURI: /otrs/installer.pl
Traceback (2193):
Module: Kernel::System::Loader::MinifyFiles Line: 94
Module: Kernel::Output::HTML::Layout::Loader::LoaderCreateJavaScriptTranslationData Line: 550
Module: Kernel::Output::HTML::Layout::Footer Line: 1559
Module: Kernel::Output::HTML::Layout::FatalError Line: 959
Module: Kernel::Output::HTML::Layout::Template::Output Line: 207
Module: Kernel::Output::HTML::Layout::Header Line: 1540
Module: Kernel::Modules::Installer::Run Line: 165
Module: Kernel::System::Web::InterfaceInstaller::Run Line: 128
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_installer_2epl::handler Line: 37
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
[Sun May 24 10:57:55.488010 2020] [:error] [pid 2193] mkdir /opt/otrs/var/tmp/CacheFileStorable: Permission denied at /opt/otrs//Kernel/System/Cache/FileStorable.pm line 87.\n