Add dynamic field

[albertofernandez]

Hello,

I need to know if it is possible to add a new field for a new ticket, but this field should only appear when the customer chooses a certain queue.

Thanks

[wurzel]

Hi,

Appearing and disappearing of dynamic fields based on a queue requires coding/development/javascript <-- check the forums search
Second option would be (commercial) add ons

use a process dialogue for this as a workaround.

Flo

[albertofernandez]

Thanks,

How will be "use a process dialogue"?

[wurzel]

Hi,

read the docu
https://doc.otrs.com/doc/manual/admin/6 ... ement.html

Flo