move automatically a ticket to an specific queue

[barrosov84]

Hi folks ,


I am using OTRS 6, and i am trying to move automatically a ticket to an specific queue, but i having problems to make it possible.
what i saw on web there are to ways:

- Creating a job ( Generic Agent)
- Creating an ACL

The both ways, i don't know how can do it, can you please help me here.

Thank you

Best Regards,
Carlos Vieira

[jojo]

did you read the documentation? (https://doc.otrs.com)

ACL will just limit the list of avaialble Queues, so for real automatic moving a generic agent is required if you don't use process tickets