Owner/User Name Tags

[PhyrePhoX]

Hi,

i have trouble using the tags for the owner of a ticket when i create a link.

Code: Select all

[% data.UserFullName | uri %]

does not work. Any other iteration i tried also does not work.

Code: Select all

<OTRS_OWNER_*> or <OTRS_TICKET_OWNER_*> 

Not sure what the difference is between otrs_owner and otrs_ticket_owner?

Also tried

Code: Select all

[% Data.Owner_UserFirstName | uri %]

or

Code: Select all

[% Owner.UserFirstName | uri %]

But the result is always the same = empty.

This is the full link (to create a jira issue from within otrs): Every tag works, except the reporter field (=should be OTRS Ticket Owner details, Name, Surname, Full name, etc)

Code: Select all

https://jira.xyz.org/secure/CreateIssueDetails!init.jspa?pid=10000&issuetype=10000&summary=[% Data.Title | uri %]&priority=4&customfield_10009=[% Data.Created | uri %]&description=https://redmine.pb.local/issues/[% Data.DynamicField_Redmine | uri %]%0AOTRS:%20[% Data.TicketNumber | uri %]&reporter=[% Data.UserFirstname | uri %]

Does any of you have an idea?

Thanks, PhoX

[skullz]

If building a link using Config.pm,

Owner=[% Data.Owner | uri %] only can show the owner username only..

Perhaps writing some generic agent upon owner update event to update some dynamic field with owner fullname..from there can get the details from the dynamic field instead.

[PhyrePhoX]

If building a link using Config.pm,

Owner=[% Data.Owner | uri %] only can show the owner username only..

Perhaps writing some generic agent upon owner update event to update some dynamic field with owner fullname..from there can get the details from the dynamic field instead.

thanks, this helps me at least a little bit. It surprises me a lot, though - that i cannot use all field in all forms at all times.
So how would the generic agent look like?

Screenshot from 2020-06-03 14-59-28.png

I can use Owner=[% Data.Owner | uri %] in there? Or Data.OwnerUserFirstName for that matter?

[skullz]

If building a link using Config.pm,

Owner=[% Data.Owner | uri %] only can show the owner username only..

Perhaps writing some generic agent upon owner update event to update some dynamic field with owner fullname..from there can get the details from the dynamic field instead.

thanks, this helps me at least a little bit. It surprises me a lot, though - that i cannot use all field in all forms at all times.
So how would the generic agent look like?
Screenshot from 2020-06-03 14-59-28.png
I can use Owner=[% Data.Owner | uri %] in there? Or Data.OwnerUserFirstName for that matter?

if using [% Data.Owner | uri %], you can append directly to the url, however its only show owner username instead of fullname.

What i means by 'writing some generic agent' is definitely by code level (to get owner fullname, etc).