Link_relation table

[mtrissi]

Hello!

I'm trying to add a link between a ConfigureItem (a computer) and a ticket. So, I did create one link manually through the OTRS web interface and saw the data at the link_relation table.

Screenshot_2.jpg

Therefore, when I tried to add a link directly to the SQL table, it didn't work, altough the query was ok.

Screenshot_3.jpg

Can someone help me?

[jojo]

never change the database manually! In case you do, you have to delete the caches

[mtrissi]

But I want to add those links through scripting. There is another way without changing the database directly?

[jojo]

via the internal PERL API: https://doc.otrs.com/doc/api/otrs/6.0/P ... ct.pm.html
via Webservice (additional packages required)

[mtrissi]

Well, I tried following this answer:
https://stackoverflow.com/questions/346 ... -rest-in-o

But it does not work and I don't know what I'm doing wrong.

I created the GenericInterfaceLinkObjectConnector.xml at /opt/otrs/Kernel/Config/Files/XML, but when I go to Sys Config at the otrs GUI, there is no operation LinkAdd there.

ss1.jpg

ss2.jpg

[zzz]

Hey,

You have to rebuild to config to load your own .xml file into the system:

bin/otrs.Console.pl Maint::Config::Rebuild --cleanup

— Emin

[mtrissi]

hey!

I tried it, but it gave me this as response:

ss1.jpg

[zzz]

You're using an outdated -version 5 and lower- config syntax.

Your config (which I did not check for correctness) should look like this instead: https://github.com/OTRS/otrs/blob/rel-6 ... erface.xml

[mtrissi]

Thanks!

After adjusting the xml it worked.

Now I need to add a SOAP request at the wsdl and develop a perl module for it, right?