Unwatch tickets in bulk

[drodralv]

Hello,

I have received a request to unwatch all tickets for an user. I could find the rows in TICKET_WATCHER. Would be working if i delete de lines that the watch function will be removed for that user and ticket? Any option?

Thank you

[skullz]

there are maybe an addon that can resolve this, just search for otrs ticketzoom watchers

or you have to write some scripting to bulk remove ticket from watcher
ref: https://doc.otrs.com/doc/api/otrs/6.0/P ... nsubscribe()

[drodralv]

Thank you