Hi, I'm using the 6.0.28 version, and I'm newby.
I want to disable the new ticket creation from email. But leave all other email comunications (replies, notifications, etc) working.
Just disable the new ticket creation.
Which are the best approach to achieve it? Thanks in advance.
Disable new ticket from Email
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miquelangeld
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skullz
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Re: Disable new ticket from Email
Check PostMaster::PreFilterModule###3-NewTicketReject
Ref: https://doc.otrs.com/doc/manual/admin/6 ... aster.html
Ref: https://doc.otrs.com/doc/manual/admin/6 ... aster.html
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miquelangeld
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- Real Name: Miquel
Re: Disable new ticket from Email
Oh, thanks! That's exactly what I need.