Web services

[OTRSis]

Hi,

I'm trying to create a simple form on a webpage, this webpage is for a reception so there will be one "dummy" user always logged in.
The form will create a new ticket.
The form should include:
1. customer user (customers choose their name from a list ) reception
2. Subject
3. Body
4 (option) it would be a plus if it could be connceted to FAQ also.

I have tried these intructions and some others, also tried to enable soap and play with that but can't get it to work.
http://jeffeske.com/blog/otrs-simple-we ... using-php/

Do you have any idea to get me further on this?

[root]

Hi,

The referenced documentation is completly outdated.It uses the rpc.pl endpoint which is marked as deprecated. Please use instead the GenericInterface to create a new ticket via SOAP or REST request.

- Roy

[OTRSis]

thank you Roy,
do you know any documentation or examples I can follow? I am using OTRS 6

[root]

thank you Roy,
do you know any documentation or examples I can follow? I am using OTRS 6

Hi,

Maybe this helps: https://github.com/rkaldung/otrs-gi-rest-php

- Roy

[OTRSis]

I followed these intructions and it works

now I have to make this work with page that users can input subject and body, and also would be great to let users choose customers from list (a.d. lookup like when Agent select customers) any ideas how I could make that happend?

[zzz]

Hey,

Create your own GenericInterface Operation or -the easy way- make a database query and create a basic dropdown list.

— Emin

[OTRSis]

Thank you I will take a look at that.
I was wondering about the customer interface, is it possible to have two different customer interfaces for the same OTRS?
if so, what is the best method to achive that?

[root]

I was wondering about the customer interface, is it possible to have two different customer interfaces for the same OTRS?

Hi,

What is the use case? For different input masks, you can use process tickets with different initial activity dialogues. An wiith an ACL you can hide the unwanted.

- Roy