Fix to Errors

[spinaldf]

Dears,

I need to help fix the problems. Any suggestion?

#######################################################################################################
# First Error

Aug 20 09:28:26 machine journal: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SystemConfigurationSyncManager-
3[101446]: [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:49]: There was an error executing Configur
ationDeploySync: Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1978.


Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs//Kernel/Config/Defaults.pm line 1977.

#######################################################################################################
# Second Error
ERROR: OTRS-CGI-3 Perl: 5.16.3 OS: linux Time: Thu Aug 20 09:32:44 2020

Message: Need GroupName!

RemoteAddress: 10.1.0.106
RequestURI: /otrs/index.pl?Action=Admin

Traceback (102578):
Module: Kernel::System::Group::PermissionCheck Line: 945
Module: Kernel::Output::HTML::NavBar::ModuleAdmin::Run Line: 77
Module: Kernel::Output::HTML::Layout::NavigationBar Line: 3297
Module: Kernel::Modules::Admin::Run Line: 35
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1135
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
#######################################################################################################

[root]

Dears,

I need to help fix the problems. Any suggestion?

#######################################################################################################
# First Error

Aug 20 09:28:26 machine journal: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SystemConfigurationSyncManager-
3[101446]: [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:49]: There was an error executing Configur
ationDeploySync: Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1978.


Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs//Kernel/Config/Defaults.pm line 1977.

Hi,

Let's start with the first error. Please provide a list of all installed modules including their version. Do you have any file modified manually?

- Roy

[spinaldf]

List packages

Detail: I only upgrade otrs 5 to 6 and upgrade packages

I don't modify any file of packages or XML.

| Name: DynamicFieldITSMConfigItem
| Version: 6.0.1
| Name: DynamicFieldRemoteDB
| Version: 6.0.3
| Name: FAQ
| Version: 6.0.27
| Name: GeneralCatalog
| Version: 6.0.28
| Name: ITSM
| Version: 6.0.28
| Name: ITSM-CIAttributeCollection
| Version: 6.0.2
| Name: ITSMChangeManagement
| Version: 6.0.28
| Name: ITSMConfigurationManagement
| Version: 6.0.28
| Name: ITSMCore
| Version: 6.0.28
| Name: ITSMIncidentProblemManagement
| Version: 6.0.28
| Name: ITSMServiceLevelManagement
| Version: 6.0.28
| Name: ImportExport
| Version: 6.0.28
| Name: OTRSMasterSlave
| Version: 6.0.25
| Name: Survey
| Version: 6.0.19
| Name: SystemMonitoring
| Version: 6.0.13
| Name: TemplateX
| Version: 5.0.1
| Name: TimeAccounting
| Version: 6.0.17
| Name: Znuny4OTRS-AutoSelect
| Version: 6.0.7
| Name: Znuny4OTRS-CISearch
| Version: 6.0.3
| Name: Znuny4OTRS-CTI
| Version: 6.0.8
| Name: Znuny4OTRS-EscalationSuspend
| Version: 6.0.6
| Name: Znuny4OTRS-Repo
| Version: 6.0.61

[root]

Hi,

Your daemon was stopped during migration?

- Roy

[spinaldf]

Yes, I did stop daemon, cron and apache (This 3 services). I also checked the process during the migration.

[skullz]

For second one,

As the log not showing which effected configuration setting, i suggest to using 'Export Out current configuration'.
This file should contains modified system configuration value and structure.
Then you can trace it out which configuration that not compatible with otrs v6 (keyword: GroupName).

Then, reset the effected system configuration as its modified value with structure perhaps still based on v5.

However, this is based on the expectation, the xml configuration itself is from OTRS package / installer.

Good luck.


Edit: I think the addon TemplateX is based on OTRS v5. You have to upgrade it or remove it.

[spinaldf]

Well, I don't have idea as I do.

Can send a example?