OTRS Blackbox 4.0.8 Migration to 5.0.0/6.0.0 Platfrom

[richardbiart]

Hi All,

To cut a long story short - This migration has already be tested & was successful. On first look, the system seems to be fine, no issues moving from 4.0.8 to 6.0.11. My question is, does OTRS provide any tools, scripts or processes that can verify the data was migrated correctly.

If not, this is OK, I guess building a Report to look at the queues & service requests associated to those queues, as well as user associated service requests would be the best bet.

Any thoughts or suggestions are welcome, & my appreciated.

Kind Regards,
Richard

[zzz]

Hello Richard,

Not really, but aslong as the migration script of each version does not spit any errors, you should be fine.
The migration scripts do not delete data (at least most of the time), they only alter it. So as long as you have one correct ticket/service/queue, you should have them all.

Best regards
Emin

[richardbiart]

Thanks for the prompt response Emin, that's all I needed to know.

Kind Regards,
Richard

[jojo]

Please sie always the latest patchlevel for the migration as bugs in the scripts might be fixed