How to predefine new ticket queue with user parameters

[rodolfor]

Hi all.
In a new ticket, is it possible to predefine the queue of the ticket after selecting the customer user?
And where can I store this information in the customer user?

Thanks.

[skullz]

The easy way that come with default installation is by using Access Control Lists (ACL)

Reference:
https://doc.otrs.com/doc/manual/admin/6 ... n.html#acl

good luck