[Closed] Upgrade to Version 6 Without Attachment (File system)

[skullz]

Hi all,

Need some opinion/confirmation here..
have been tasked to migrate otrs to the new server then later upgrade to latest version (major upgrade).

However, due to the size of this attachments (FS) is too large, the plan is :

1. to upgrade first to version 6 with maybe 2020 article
2. Later transfer all back article attachment slowly.

The question is, do the upgrade script also involved the structure of attachment ?
if yes, that means i have to transfer all attachment first only then can upgrade ?

thanks

[root]

Hi,

I've done it a few times to decouple the attachment transfer from the upgrade to OTRS 6. Most of the reasons were the amount of data or the needed time for the transfer.

- Roy

[skullz]

Thanks for the opinion..
The article is too huge and take a lot of time to transfer..

As long this transfer can be done later, yeah can focus more upgrade..

Again, thanks