[SOLVED] Using ACL to disable AgentTicketClose in mail-generated tickets

[rodolfor]

I need to avoid ticket close, if customer is an email address, as in tickets generated by an incoming mail.
This, to oblige an agent to select a correct CustomerUser before closing the ticket.
I tried to use an ACL like this:

acl1.png

But when I select a ticket with Customer ID test@test.com, I can still use AgentTicketClose.
If I remove the filter, ticket close is unavailable, indicating that the error is in how I filter.

How can I test?

Thanks

[root]

Hi,

I assume that you don't havee a customer found in your database. Then it's a ticket attribute to check for, not a CustomerUser one's.
Try Properties => Ticket => CustomerUserID

- Roy

[rodolfor]

Thanks!
Solved!

Immagine.png