Notifications to Management
Moderator: crythias
-
jrlandis
- Znuny newbie
- Posts: 5
- Joined: 16 Aug 2015, 14:16
- Znuny Version: 4 Free
- Real Name: Jared Landis
- Company: Venture 3 Systems
Notifications to Management
Good Morning. We are using OTRS 4 Free. We would like to be able to send a notification to our managers when a ticket has not been handled within 3 days. I can not find the setting. What am I missing?
-
root
- Administrator
- Posts: 4251
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Notifications to Management
Hi,
Depending on your definition of "not handled" you can use escalations and notifications (event) or a generic agent with notifications (event).
In any case, I strongly recommend upgrading to version 6.
- Roy
Depending on your definition of "not handled" you can use escalations and notifications (event) or a generic agent with notifications (event).
In any case, I strongly recommend upgrading to version 6.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?