[SOLVED] Set responsible same as owner to a new phone ticket

rodolfor · Post by **rodolfor** » 30 Oct 2020, 12:36

Is it possible to assign the responsible equal to the owner when I insert a ticket in index.pl?Action=AgentTicketPhone ?

Thanks!

wurzel · Post by **wurzel** » 30 Oct 2020, 16:58

Hi,

yes, there should be a system configuration setting for this.
Responsible Auto Set or similar

Flo

rodolfor · Post by **rodolfor** » 30 Oct 2020, 17:23

Thanks.
I setted Ticket::ResponsibleAutoSet to enabled but the responsible is not auto-set.
Could it be because the responsible is not visible in my AgentTicketPhone Action?

rodolfor · Post by **rodolfor** » 31 Oct 2020, 10:54

The solution is:
- enable TICKET::RESPONSIBLE parameter
- enable TICKET::RESPONSIBLEAUTOSET parameter

Thanks

Znuny Open Source Ticketsystem

[SOLVED] Set responsible same as owner to a new phone ticket

[SOLVED] Set responsible same as owner to a new phone ticket

Re: Set responsible same as owner to a new phone ticket

Re: Set responsible same as owner to a new phone ticket

Re: Set responsible same as owner to a new phone ticket