Spamassassin step-by-step

[Arry]

I wonder whether you could guide me step-by-step through the spamassassin configuration on OTRS. I do the following:
1. install OTRS
2. configure Postmaster Mail Accounts as POP3
3. install Spamassassin
4. Configure PostMaster::PreFilterModule###6-SpamAssassin to move tickets to X-OTRS-Queue: Spam

However, since I only download mails from ISP and I am not running procmail or fetchmail on my server, the e-mails are not tagged as Spam.

What am I doing wrong?

[reneeb]

Anything in the logs? Can you download the plain email to your server and run the command manually?

(assuming the downloaded mail is saved as "test.eml".

Code: Select all

cat test.eml | /usr/bin/spamassassin | grep -i  "X-Spam-Status: yes"

When no error occurs, but the mail is not tagged as spam (and you are sure that the mail should be tagged), remove the "| grep ...." part and run the command again. Maybe you can check then if the "flag" has changed.

[crythias]

since I only download mails from ISP and I am not running procmail or fetchmail on my server, the e-mails are not tagged as Spam.

What am I doing wrong?

Spam checking should be handled where email is delivered.

[gerald2545]

Hi,
I know this is an old thread...but I get the same behaviour.

• Installed spamassassin on my centos7 server (where OTRS is installed)
  Configured PostMaster::PreFilterModule###6-SpamAssassin to move tickets to X-OTRS-Queue: Spam

I get the email from imap, from another server, that I don't manage
I received some spam, but they are not treated as such...I run spamassassin with command line against one of thies emails and the X-Spam-Flag is set to YES as expected

Is this spamassassin configuration sufficient and it should work? Or did I miss something?

Thank you for your help

[gerald2545]

Hi,
I didn't manage to make the spamassisson work with OTRS. But fortunately, lokking at the headers of the emails I found that some spam headers were set by our network manager...
changed PostmasterX-Header configuration, adding X-SpamState
added a postmaster filter : X-SpamState (if X-SpamState = 1 > add the header X-OTRS-queue = spam)

4 spams catched today!!!