Hi,
Is it possible to create 1 main field where agents can create / log a technical troubleshoot ticket? Atm we only have email conversations which could be very long and very hard to gather info if someone else needs to review the ticket.
I was hoping and looking for an option to add a field that remains at the same place where agents can create a ticket. And when the email or call conversations continue they should add their new findings into the same ticketfield.
Is this possible with OTRS ?
Main ticket field
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Re: Main ticket field
Hi,
You could try a dynamic field, type textarea, for this. Maybe it's enough for your use case.
- Roy
You could try a dynamic field, type textarea, for this. Maybe it's enough for your use case.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?