Hello everyone!
I ask for your advice.
OTRS connect the AD control through LDAP, when synchronize the customer manage field, the feedback is: CN=username, CN=Users, DC=test, DC=com, DC=cn, and it can not be loaded into the OTRS process. We would like to get the manager sAMAccountName in customer contribution by LDAP. Please kindly comment how to make it?
Environment:
OTRS 6.030
Windows server 2019
Excerpt from the Map field in Config.pm:
I appreciate your help!
How to synchronize the customer manage field from ldap
Moderator: crythias
How to synchronize the customer manage field from ldap
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- Administrator
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Re: How to synchronize the customer manage field from ldap
Hi,
You see the distinguished name because this is saved in the field. Displaying/using any attribute of the referenced entry needs another LDAP lookup and is not possible out-of-the-box.
This needs custom development or commercial add-ons (I know at least on).
- Roy
You see the distinguished name because this is saved in the field. Displaying/using any attribute of the referenced entry needs another LDAP lookup and is not possible out-of-the-box.
This needs custom development or commercial add-ons (I know at least on).
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: How to synchronize the customer manage field from ldap
Hello Roy
Thanks for your help !
Could you tell me which has selling this commercial add-ons ?
Thanks again for your help!
Thanks for your help !
Could you tell me which has selling this commercial add-ons ?
Thanks again for your help!
-
- Administrator
- Posts: 4002
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: How to synchronize the customer manage field from ldap
Hi,
You may contact Znuny.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?