Upgrade from OTRS 6.0.26 to Znuny 6.0.32

[msksharma]

Hi,

We plan to upgrade from OTRS 6.0.26 to Znuny 6.0.32. However i could not find any documentation for the same?

Could u please share the link for the same?

Regards,
Krishna M S

[root]

Hi,

What kind of installation do you use? Source or RPM?

- Roy

[msksharma]

Hi,

We are using Ubuntu 18 Server. Usually we install using the source code.

Regards,
Krishna M S

[root]

We are using Ubuntu 18 Server. Usually we install using the source code.

Is working the same way as before. Except that the extracted folder is not named otrs-6.0.x but znuny-6.0.x.

A rework of the documentation is in progress in the meantime the original one works too: https://doc.znuny.org/doc/manual/admin/ ... ating.html

- Roy

[msksharma]

Hi,

We currently use /opt/otrs for the OTRS folder. Can we re-use the same when we download and extraxt Znuny?

Regards,
Krishna M S

[root]

We currently use /opt/otrs for the OTRS folder. Can we re-use the same when we download and extraxt Znuny?

Yes, and it's expected. Maximum compatibility also means same linux user, same home dir. Since the SysConfig Home is set to /opt/otrs by default keep it like it is.

- Roy

[msksharma]

Hi,

We have developed our own plugin for Integration with Sugar CRM. When i do a upgrade, I rename the current OTRS folder and move the new version to /opt/otrs.

I am not sure if we have to re-install this Plugin. Since i am not an expert in OTRS, i do not know how the plugin data is stored. Could u please advise?

Regards,
Krishna M S

[root]

Hi,

Is you integration packages as an add-on? The reinstall it otherwise copy all needed files to their location in the new /opt/otrs folder.

- Roy

P.S.: Always perform everything on a test system.

[msksharma]

Hi,

Yes it is a add-on. I have attached a screenshot.

Regards,
Krishna M S

[root]

Hi,

Then run

Code: Select all

bin/otrs.Console.pl Admin::Package::ReinstallAll

as OTRS user in the new folder.

- Roy