Phone Ticket change DF on Queue

hermantheF · Post by **hermantheF** » 17 Feb 2021, 14:18

Hello,

is there a possibilty to change the dynamic fields, which are displayed in the "new phone ticket" view, depending on the queue you are choosing?

Thank you

-Hermann

wurzel · Post by **wurzel** » 17 Feb 2021, 14:31

Hi,

Not with OTRS Community Edition only.

You need your own development (code changes) there are examples here in the forum. Please use the search for it.
Second option are (commercial) addons to achieve your goal.

with OTRS Community Edition you can use ACL to restrict values in fieds, but not hide the field completely.

Flo

hermantheF · Post by **hermantheF** » 17 Feb 2021, 14:35

Hello,

thank you for your answer!

Is there still a possibilty to add another "new Phone Ticket" below the default one?

hermantheF · Post by **hermantheF** » 17 Feb 2021, 15:08

i acutally need something like my attachement

Post by **root** » 17 Feb 2021, 15:15

Hi,

Se my answer in the german area with https://github.com/znuny/Znuny4OTRS-Sec ... eateScreen

- Roy

Znuny Open Source Ticketsystem

Phone Ticket change DF on Queue

Phone Ticket change DF on Queue

Re: Phone Ticket change DF on Queue

Re: Phone Ticket change DF on Queue

Re: Phone Ticket change DF on Queue

Re: Phone Ticket change DF on Queue