Hello all,
I could use your help on the following.
Assuming I have some Car Leasing Companies as customers.
Company 1 owns cars with names Car1 to Car100 and each one with different plate number (Plate1 to Plate100).
Company 2 owns cars with names Car101 to Car200 and each one with different plate number (Plate101 to Plate200).
I guess CarX and PlateX should be specific dynamic fields ("Car" and "Plate").
How can I bind cars "Car1 to Car100" with "Plate1 to Plate100" to Company 1 and cars "Car101 to Car200" with "Plate101 to Plate200" to Company 2?
So when I open a ticket for Company 1, the only possible options in the dynamic field "Car" would be just from Car1 to Car100.
The same goes for Company 2 with cars from Car101 to Car200 etc.
Thank you for your time.
Regards,
George
Binding Dynamic Fields with Customers
Moderator: crythias
-
- Znuny superhero
- Posts: 635
- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
- Real Name: Mo Azfar
- Location: Kuala Lumpur, MY
- Contact:
Re: Binding Dynamic Fields with Customers
I guess both Car and Plate is dynamic field (Dropdown).
Perhaps can be achieve via Admin > Access Control List
Ref: https://doc.znuny.org/doc/manual/admin/ ... id-1.7.2.4
*Take a look at Example 5.6
Perhaps can be achieve via Admin > Access Control List
Ref: https://doc.znuny.org/doc/manual/admin/ ... id-1.7.2.4
*Take a look at Example 5.6
My Github
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English