Hey everyone,
I'm using OTRS 6.0.29 and i need to import some old tickets form a csv file.
On the official site otrsaddons, i have found that i can use this package : https://otrsaddons.com/products/userimp ... afc4&_ss=r
I try to install the package but I have this error
Sorry, can't install package, because package ImportExport v5.0.1 is required!
Do you know how can i install the package ImportExport v5.0.1 ?
Have a good day and thank you for your help
Kevin
OTRS - package User Import Export csv
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Re: OTRS - package User Import Export csv
Hello Kevin,
That's not the "official" website. Just from the description, it doesn't sound like you can import or export tickets – just user information.
It's most likely asking for the ImportExport module you can download from here.
Best regards
Emin
That's not the "official" website. Just from the description, it doesn't sound like you can import or export tickets – just user information.
It's most likely asking for the ImportExport module you can download from here.
Best regards
Emin
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Re: OTRS - package User Import Export csv
Hi,
You'll find there Import-Export-5.0.42.opm (latest for version 5) here: https://download.znuny.org/releases/itsm/packages5/
- Roy
And this site is official for what?kpemonon wrote: ↑11 Jun 2021, 16:02 On the official site otrsaddons, i have found that i can use this package : https://otrsaddons.com/products/userimp ... afc4&_ss=r
You'll find there Import-Export-5.0.42.opm (latest for version 5) here: https://download.znuny.org/releases/itsm/packages5/
- Roy
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Re: OTRS - package User Import Export csv
Hello Emin and Roy,
Thank you for your answers.
Sorry for my mistake.
I go to try to install the package form your link.
And so have you any ideas of the way to import some old tickets from csv ?
Thank you for your answers.
Sorry for my mistake.
I go to try to install the package form your link.
And so have you any ideas of the way to import some old tickets from csv ?
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Re: OTRS - package User Import Export csv
Hi,
Import from where/what?
- Roy
Import from where/what?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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Re: OTRS - package User Import Export csv
Thanks for your help, i have can install the module that i wanted.
I would like import a csv file from my computer, who contain a list of tickets, into the boards of OTRS to have access to this old tickets
Best regards,
Kevin
I would like import a csv file from my computer, who contain a list of tickets, into the boards of OTRS to have access to this old tickets
Best regards,
Kevin
Re: OTRS - package User Import Export csv
Thats currently not possible
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: OTRS - package User Import Export csv
Hello Jojo,
Thanks for your answer
Thanks for your answer