BCC field / X-Original-To for generic agent?

[hkais]

Hi togehter,

is there a way to use a TO field in the generic agent for BCC'ed e-mails?
In this case the TO field is invalid, the only fields which I could match are:

• X-Original-To
• Delivered-To

but I have no clue how to use that fields in the generic agent selector?

Any hints or ideas how to match such e-mails?

[root]

Hi,

Is there anything what does not work with PostMaster filter? Why a GenericAgent?

- Roy

[hkais]

Hi Roy,

the postmaster filter is a very powerful option, but sadly it also allows to corrupt a lot.
So preferably I stay on generic agent, because OTRS admins can test the agent and also links to queues stay stable even if the queue is renamed.

The Postmaster filter is only my last resort to use it.
Is there any way to configure my requirements in generic agent? (or an addon)?