Process management - Changing/removing start activity

[Rhendak]

Hello All,

I would like to know how I can change/remove the start activity from a process in process management. It's not letting me drag and drop the first arrow. The first activity has a trashbin icon, but when I click on it, it gives me an error stating: "This Activity cannot be deleted because it is the Start Activity."

I don't mind not being able to delete it, but I would like to change the start activity. Otherwise the only solution is considering this specific process to be doomed and never to be used, starting a new one and in doing so defiling the database with unusable processes.

I ran a search on this forum and found this topic, however the suggested solution (drag and drop the first arrow) in this topic is not working for me.
viewtopic.php?f=62&t=27224&p=109396&hil ... ty#p109396

Currently this is my situation:


I would like to change the first transition arrow to the second activity listed.

Thanks in advance for any help offered.

[root]

Hi,

There is no way to change the start activity in the GUI. I'm doing this by edit the export and an import afterwards.

- Roy

[skullz]

-- deleted wrong topic

[reneeb]

I would recommend to update (for various (security) reasons) to Znuny. As of OTRS Community Edition 6 (hence it's working in Znuny, too) you can change the start activity.

[Rhendak]

I would recommend to update (for various (security) reasons) to Znuny. As of OTRS Community Edition 6 (hence it's working in Znuny, too) you can change the start activity.

Thanks, I forwarded this suggestion to my colleague as something we should definitely look in to. How easy would it be to update from OTRS Version: 5.0.3 to Znuny?

[zzz]

Hey,

That highly depends on how many custom packages you have installed that do not exist for version 6 and how large your DB is.
If you only use publicly available/"default" packages and your database is relatively small, it's a matter of minutes.
That assumes you execute the update steps in the correct order =).

A large database will take some time for all the altering between major versions. A couple of hundred GB can take a few hours (can vary depending on how many resources your machine has).

Get sure to make a backup/snapshot and ideally do a test update if you do it for the first time.

— Emin