Hello,
We are using OTRS 5.
How to use the mail header 'Importance' to identify mails tagged as important.
I can see the header Importance set to "1" in the mail client but OTRS does not seem to accept it in the mail filters.
Regards,
Tom.
[SOLVED] Mail filter - Importance
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[SOLVED] Mail filter - Importance
Last edited by flippertom on 15 Nov 2021, 12:06, edited 1 time in total.
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Re: Mail filter - Importance
Hi,
How does the header exactly look? Should be per definition high, normal, low, see also https://www.rfc-editor.org/rfc/rfc4021. ... ion-2.1.52
Have you checked the header with the plain view in OTRS?
- Roy
How does the header exactly look? Should be per definition high, normal, low, see also https://www.rfc-editor.org/rfc/rfc4021. ... ion-2.1.52
Have you checked the header with the plain view in OTRS?
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny advanced
- Posts: 120
- Joined: 16 Apr 2015, 08:42
- Znuny Version: 3.2.16
Re: Mail filter - Importance
Thank you so much for this hint!! Although I can see the header set to "1", it has the value "High" in the backend as you mentioned.root wrote: ↑11 Nov 2021, 22:24 Hi,
How does the header exactly look? Should be per definition high, normal, low, see also https://www.rfc-editor.org/rfc/rfc4021. ... ion-2.1.52
Have you checked the header with the plain view in OTRS?
- Roy
Set the filter to look for "high" and it worked.
Regards,
Tom.