Hi,
I want to add the Comment-field from CustomerUser to AgentTicketSearch-View as Additional Filter, is this possible?
I tried to add "UserComment" to Ticket::Frontend::AgentTicketSearch###DefaultColumns, but nothing changes. Do you have any advice?
Thanks,
Daniel
Show UserComment in AgentTicketSearch
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Re: Show UserComment in AgentTicketSearch
Hi,
You can use only Ticket attributes and Dynamic Fields. If you need to use Customer fields you can map them to Dynamic Field
You can use only Ticket attributes and Dynamic Fields. If you need to use Customer fields you can map them to Dynamic Field
Alexey Yusov
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Re: Show UserComment in AgentTicketSearch
Thanks for your answer. How can I do this?
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- Znuny newbie
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Re: Show UserComment in AgentTicketSearch
I found a way with Systemconfiguration --> DynamicFieldFromCustomerUser::Mapping. But the value of the customer user field is not showing in the dynamic field. Is there something else to do?
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Re: Show UserComment in AgentTicketSearch
1. The value only will be show after ticket create or customer user change.
2. Additionally, you also have to activate Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser
good luck
2. Additionally, you also have to activate Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser
good luck
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Re: Show UserComment in AgentTicketSearch
It works only with TicketCreate and TicketCustomer events
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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