Dafault Agent Preferences

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andy17d
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Dafault Agent Preferences

Post by andy17d »

Hello,

how to set a default agent preferences for new agent e.g. Overview Refresh Time, Ticket notifications etc?

Every time I create an agent, I have to manually set the agent's profile. It's a bit tiring.

Regards.
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root
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Re: Dafault Agent Preferences

Post by root »

andy17d wrote: ↑31 Jan 2022, 14:27 how to set a default agent preferences for new agent e.g. Overview Refresh Time, Ticket notifications etc?

Every time I create an agent, I have to manually set the agent's profile. It's a bit tiring.
Hi,

This is exactly the way how it's done. For ticket notifications you can configure the default value for enabled/disabled in the notification to save this part.

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