We would like to add an external Survey link to every closed ticket,
I am assuming we can do this from one of the templatess, I have checked
templates/Standard/NotificationEvent/Email
but I dont seem to see a closed ticket template,
could someone let me know the location or the name of the file please?
thanks
Close Ticket - Add Hyperlink
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Re: Close Ticket - Add Hyperlink
There no notification for ticket close by default.
Create it manually by Admin > Ticket Notification
Create it manually by Admin > Ticket Notification
Code: Select all
Event - TicketStateUpdate
Ticket Filter - State > closed successful, closed unsuccessful
Recipient - customer
Body - put the external survey link there
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