OTRS 6. How to automatically export CMDB?

[neillq]

Hello! I need to automatically export a CMDB on a schedule.
I know how to do it manually using the Import/Export tool.
But I need to do it automatically on schedule, maybe with a script.
Any ideas how can I do this?

[root]

Hi,

Use bin/otrs.Console.pl Admin::ITSM::ImportExport::Export with the parameters you need, add file containig your schedule to var/cron and execute bin/Cron.sh start

The crontab for Znuny should never be edited manually, every line/entry is represented by a single file in var/cron. The order of the filename is the order of the entries in the crontab. Loading the crontab is done by bin/Cron.sh start and unloading with bin/Cron.sh stop
If you have never used this command check your current crontab and make sure everything exists in a file in var/cron/

- Roy

[neillq]

Thank you! I found the bin/otrs.Console.pl file, but I don't understand what exactly I need to do. Could you explain in more detail my actions? Sorry I'm low on this.

[neillq]

Please, I can't do this without you

[hkais]

RTFM?

What Znuny version are you running?
What OS are you running?
Where did you install Znuny (folder)?

[neillq]

I have this Znuny packages:

1.PNG

OS - Ubuntu 16.04 LTS


I have it by inheritance, I don't know exactly where Znuny is installed
Sorry

[wurzel]

Hi,

we also do not know where it is installed. You sould seek out for professional support.
Or ask the previous owner.

Flo